Nova Bus Wins Customer Satisfaction BEC Award
Saint-Eustache, Quebec, February 6, 2007 — Nova Bus is the proud recipient of the 2006 Volvo Bus Executive Committee Customer Satisfaction BEC award. It is the company’s third consecutive BEC award, after having won for Operational Excellence in 2004 and 2005.
Every year, Volvo Bus’ executive committee grants BEC awards to the Corporation’s worldwide subsidiaries who have achieved outstanding performance in operational excellence and customer satisfaction. This award recognizes the diligence with which Nova Bus fulfills its “We Listen, You Drive” customer commitment.
This approach has borne fruit, as the company received one of the industry’s highest customer satisfaction ratings for 2006.
Nova Bus President and CEO, Mr. Gilles Dion, welcomed the news with pride, adding, “Customer culture is one of the cornerstones of Nova Bus’ philosophy, and this award reflects each colleague’s personal commitment to bringing it to life on a daily basis. We are proud to partner with each of our clients, and we constantly seek to go above and beyond in order to ensure their long-term satisfaction.”
Nova Bus is a wholly owned subsidiary of the Volvo Bus Corporation, the world’s second largest motor coach and transit bus manufacturing group. Nova Bus is a leading manufacturer of city, suburban, and shuttle buses in North America, with its Nova LFS and LFS Hybrid Electric Vehicle models. Nova Bus is the first North American heavy-duty bus manufacturer in the urban transportation sector to achieve company-wide ISO 9001 and ISO 14001 certifications. The company operates two plants in Canada.
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